rilos (“we” and “us”) is the operator of (www.rilos.in) . By placing an order through this Website you will be agreeing to the terms (Shipping & Delivery Policy) below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
During checkout, the system calculates shipping costs based on the weight, dimensions, and destination of the items in the order.
This price will be the final price for shipping cost to the customer.
4.4 Change Of Delivery Address
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We dispatch orders placed before the specified time on the same day. If orders are placed after this time, they will be dispatched the next business day.
Our warehouse operates Monday – Friday during standard business hours, excluding national holidays when it remains closed. In such cases, we take measures to minimize shipment delays.
4.4 Change Of Delivery Address
We have the capability to change the address for delivery requests at any time before dispatching the order.
4.5 P.O. Box Shipping
rilos will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notification
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel damaged in-transit, please reject it from the courier if possible and get in touch with our customer service.If the courier delivered the parcel without your presence, please contact customer service for further instructions.
7. Duties & Taxes
7.1 Sales Tax
Upon arrival in the destination country, the recipient may need to pay import duties and taxes for international shipments.
7.2 Import Duties & Taxes
Upon arrival in the destination country, the recipient may need to pay import duties and taxes for international shipments.This varies by country, and encourage you to be aware of these potential costs before placing an order with us.
The customs will return the goods if you refuse to pay duties and taxes upon arrival. The customer will then receive a refund for the value of the goods paid, minus the cost of return shipping. The initial shipping cost will not be refunded
8. Cancellations
To cancel your order before we dispatch it, simply inform us if you change your mind. If we have already dispatched the order, kindly review our refund policy for further assistance.
9. Insurance
The courier insures parcels for loss and damage up to the stated value.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at rilosindia@gmail.com